Shipping Policy

We ship to addresses in the United States only. We don't ship internationally.

Orders are paid by invoice. We ship your order within 72 hours after your payment is confirmed; unpaid orders don't ship.

Orders ship from 1951 NW 7th Ave, Miami, FL 33136.

You choose the method at checkout, and its price is included in your order total:

• USPS Ground Advantage: free. About 4 business days after the package ships.
• FedEx 2Day: $25.00. 2 business days after the package ships.

Business days are Monday to Friday, excluding US holidays. Delivery times are the carriers' estimates, counted from when the package ships, and depend on your address; we can't guarantee them.

When your order ships, we e-mail the carrier and tracking number to the address you used at checkout.

If your package arrives damaged, or tracking hasn't moved for 7 days, contact us within 7 days of the delivery date (or the expected delivery date) at evox@evoxbiolabs.com or on WhatsApp at +1 (307) 420-3913, with your order number and photos of any damage.

We open a claim with the carrier and send a replacement or refund your order. Packages the carrier shows as delivered to the address entered at checkout are reviewed case by case.

Please check your shipping address before placing your order: we ship to the address you enter.