Refund & Return Policy

You can return unopened products within 30 days of the delivery date for a full refund of the product price.

The vial's seal must be intact. The outer box may be opened, but we can't accept a vial whose seal has been opened, broken or removed. We inspect every return before refunding it.

There is no restocking fee.

You can cancel an order at no cost until it ships. If you have already paid, we refund the full amount, shipping included.

Contact us before sending anything back, at evox@evoxbiolabs.com or on WhatsApp at +1 (307) 420-3913, with your order number. We reply with the return address and instructions.

Return shipping is paid by you, unless we sent the wrong item or it arrived damaged.

If something is wrong with your order, please contact us first: we can usually resolve it faster than a card dispute.

Tell us within 7 days of delivery, with your order number and photos. We send a replacement or refund you in full, including shipping, at no cost to you.

Once we receive your return and confirm the seal is intact, we refund the original payment method within 5 business days. Shipping charges are refunded only when the return is due to our error.

Your bank may take a few more days to show the credit.

• Vials with an opened, broken or removed seal.
• Products returned more than 30 days after delivery.
• Products not purchased from EvoX Biolabs.